ChatGPT + Bitrix24: control your CRM with AI
If your team lives in Bitrix24 and uses ChatGPT every day, connecting them removes the copy-paste between windows. With the MCP Bridge connector, ChatGPT can read and update your CRM in natural language: “how’s the funnel this quarter?”, “create a follow-up task for this lead”, “which WhatsApp chats went unanswered?”.
Why connect ChatGPT to Bitrix24
- Less friction: ask and get real CRM data without opening Bitrix24 or building reports.
- Instant analysis: funnels, conversion rates and bottlenecks in one sentence.
- Actions, not just reading: create tasks, update deals and post comments right from the chat.
How to connect it
ChatGPT supports connectors compatible with MCP (Model Context Protocol), the same standard Claude uses. The process is straightforward:
- Install MCP Bridge from the Bitrix24 Marketplace and open the app to see your server URL and token.
- Add the connector in ChatGPT with your MCP server URL
(
https://mcp.alaio.dev/mcp). - Authorize with OAuth 2.1: paste your
mcp_tokenon the authorization screen and confirm. The flow is automatic.
From there, ChatGPT discovers the CRM tools and uses them when you ask.
Examples to try
- “Give me this month’s deal funnel with conversion rate by stage.”
- “Which reps have the most stalled deals?”
- “Create a task: prepare a proposal for Acme, due Monday.”
- “Summarize the latest unanswered Open Lines conversations.”
55+ CRM and task tools
The connector isn’t limited to queries: it covers sales analytics, the full Tasks suite (state transitions, checklists, time tracking, Kanban), CRM write actions and Open Lines monitoring (WhatsApp, Telegram). All from the chat.
Secure by design
MCP Bridge uses OAuth 2.1 with PKCE, respects Bitrix24’s per-user permissions, and records every write action in the CRM timeline. Access is revocable at any time.
Prefer Claude? Here’s the guide to connect Claude to Bitrix24. Starting from scratch? Read what an MCP server for Bitrix24 is or install MCP Bitrix24 now.